Service

We're there for you when it matters!

Service

SOMETIMES YOU NEED TO SPEAK TO SOMEONE IN PERSON.

Do you need qualified support beyond what our digital solutions can provide? For instance, do you have questions about running your account or asset planning that you would like to discuss in a personal meeting? No problem, just give us a ring or arrange a video call.

For technical support, for example with questions about logging in, please call our helpline on +41 (0)58 268 16 30 (Monday to Friday, 8 a.m. to 5.30 p.m.).

If you have any questions about our services, please call us on +41 (0)58 268 16 00 (Monday to Friday, 8 a.m. to 5.30 p.m.).

Alternatively, book an advisory meeting using the contact form below – we offer consultations on Tuesdays and Thursdays until 7 p.m.

PROTECTING YOUR MONEY.

What is the depositor protection scheme ?
Your assets are protected at Bank CIC (Switzerland) Ltd. by the depositor protection scheme. In the event of the Bank becoming insolvent, this protects your assets from losses up to CHF 100,000 in accordance with the statutory provisions. If you have more than one account with Bank CIC (Switzerland) Ltd., the assets are counted together; the maximum amount protected is CHF 100,000.

What happens to the securities in my cleverinvest portfolio?
Securities in the form of equities, bonds, funds, certificates and so on belong to the client and are only held in custody by the Bank If the bank goes bankrupt, they are released to clients and can be transferred to another custody account.

What sort of protection is there for vested benefit and pillar 3a balances if the bank goes bankrupt?
Balances on vested benefit and pillar 3a accounts are not protected by the deposit insurance scheme, but under bankruptcy law they enjoy preferential treatment up to CHF 100,000 per client and vested benefit foundation as a second-class claim. The preferential treatment of vested benefit and pillar 3a balances applies in addition to and separately from any other insured and preferential balances an individual pension saver holds with the bank (such as an individual account or savings account).

A vested benefit or pillar 3a balance held in the form of retirement funds is not affected. The fund belongs to the vested benefit or pillar 3a foundation and will be released to the foundation if the bank goes bankrupt.

Services

Switching banks made easy.

We are delighted to welcome you as a client of Bank CIC. We would be happy to help you transfer your assets so that the switch is as easy and straightforward as possible for you. Sample letters will help you inform your employer, insurance company and other contacts that you have switched banks.

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